Friday, May 1, 2009

Nuts and Bolts of an IO Implementation

Besides its staff being inexplicably and distractingly attractive, one thing that sets IO Practiceware apart from other electronic health record companies is its commitment to customer service.

Yeah, sure, you've heard the phrase "customer service" more times than you've heard mention of swine flu, or Susan Boyle, or whether Susan Boyle has swine flu, in the past few weeks. But here at IO Practiceware, when we say "customer service," we mean it!

One prime example of just how extensively IO Practiceware's blood, sweat, and streaming river of tears go into supporting its customers is the infamous IO Implementation -- or, as I like to call it, OPERATION: WE DON'T SLEEP, SO YOU CAN.

I participated in my inaugural on-site implementation one week ago at a three-doctor retinal practice in Central Florida and realized that many of you would probably be curious to know what the heck goes on. I have therefore decided to record my experiences in a way that's significantly more illuminating than, say, my ASCRS 2009 Diary, which was purely an exercise in indulgence and irrelevance.

So: if you'd like a play-by-play of what its like transitioning to IO's EMR system, read on!

Continue reading "Nuts and Bolts of an IO Implementation"

3 comments:

  1. Dr. Tristan StrongMay 1, 2009 at 6:29 PM

    Fascinating. I had no idea the team at IO put such a premium on service. Hopefully that will make the difference in convincing people to creep out of the Eisenhower Era and join the digital revolution. It won't hurt, we promise, right?

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  2. Io Practiceware is the Adlai Stevenson of Electronic Medical Records! We certainly needed something like that during the Bush Administration, that's for sure!

    From the desk of Dr. Ray Allen

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  3. Thanks for the information and post.

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